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Customer Database
Selain sumber daya manusia alias karyawannya, aset terbesar perusahaan adalah pelanggannya. Namun pelanggan menjadi harta karun yang tidak produktif jika kita tidak ...
Beginner
Customer Service Excellence
Apakah Anda bergerak di bidang penjualan, distribusi, pendidikan, kesehatan, kuli...
Beginner
Digital Customer Service (1 & 2)
Banyak orang menyebut bahwa kita hidup di era digital. Perubahan dari teknologi m...
Beginner
Service Level Agreement
Dengan begitu banyak kemiripan dalam segi harga, kualitas, hingga produk atau ja...
Beginner
Kepuasan Pelanggan
Hasil survey Lee Resources mengungkap bahwa 80% perusahaan mengklaim mereka tela...
Beginner
